Frequently Asked Questions
Do you do custom orders?
I do not do custom orders. Occasionally I do offer preorders on selected items already in my product line.
When are your shop updates and why can't I buy anytime?
I try to update my online shop every 6-8 weeks. We are a small (very grateful) family business and do our best to fill the demand for our pots. In addition to our online sales we also run year round shops at renaissance fairies across the country. Keeping up with both is a challenge and scheduling restocks this way is the best way to ensure we fill all our outlets as best as possible.
Can you alert me when your next product release will occur?
How much are your mugs?
Glazed Mugs $30 – $60 / Graphic Mugs $50 – $85 / Carved Iridescent Mugs $50 – $125 / Crystal Mugs $95 – $175
Oxide Glazed Cups $35 – $50 / Graphic Cups $45 – $75 / Carved Iridescent Cups $45 – $95
Any tips for scoring a mug during an update?
Yes! Make an account ahead of time so your shipping info is saved. Log in a day or two before hand to view the items in preview mode and make a note of the title and location (ex.- Mugs/graphic mugs with iridescent) of the item you want. Then a few minutes before the update goes live sign in to your account and verify that your shipping address is correct. Then go to the page where the piece you want was previously located (during the preview) and refresh it exactly at the time the listings are set to go live. (Note – Previews will not be visible after 9pm the day before the listings go live.) After you have the item(s) you want in your cart, begin the check out process. Once you begin entering your payment info, items will be saved for 10 minutes, allowing you time to enter your payment info without rushing.
Are items in my cart saved for me?
We are working on a way to make this possible but as of right now items are only “saved” once you begin entering your payment info. They are saved for 10 minutes once you begin the payment process to allow you time to enter info without rushing.
Where can I preview items that will be for sale in the next update?
Starting the week prior to an update I will list the items that will be available in their respective sections. These preview listings will be available to view until 9pm est the day before the update goes live.
Do you wholesale?
Not at this time but feel free to contact me and let me know what you have in mind!
Where do you ship? How much is shipping and handling? Do you combine shipping?
What is your return policy?
I want you to love my work and if you don’t please send it back and I’ll refund the purchase price minus shipping costs. (Return shipping costs are buyers responsibility. Pots must be returned and arrive to me in the same condition they were sent. Including all promotional materials, coupons, freebies, etc)
What type of payment do you accept?
I take all major credit cards online and in person. They will be processed through Square.com I do not save your credit card info on my website (for security reasons) and it will need to be entered each time you purchase for my online shop.
Are you on Etsy?
I have an Etsy account where you can read my reviews however, I no longer use it as a sales platform.
Are your pieces safe for dishwasher, microwave, oven, freezer, hot and cold foods?
Yes! Our pieces are microwave, dishwasher, freezer and oven safe. They can all handle hot or cold foods .The only exception to this are our crystal mugs that are hand wash only. They are also not oven safe or microwave safe.
Are your glazes food safe?
All of my serving and functional pieces (mugs, cups, bowls etc…) are food safe.
Where are you located?
We travel a lot! Almost every two months in fact! We now call Frederick, MD our home although we still travel around the country doing festivals.
Can I see your work in person?
Yes! I have pottery shops at The Scarborough Renaissance Faire, New York Renaissance Festival, and Louisiana Renaissance Faire.
How long have you been doing pottery?
I started in 1998 doing clay my senior year of high school. I have been making and selling professionally since 2005.
What kind of clay do you use?
I use Standard 182 clay.
What temperature do you fire to?
I do minimum of two firings when making my pottery. First, I bisque fire to cone 06. Then glaze fire to cone 6 in an electric kiln. I also use various lusters and decals that are done in a third firing.